easy13 Privacy Policy
easy13 is committed to protecting the privacy and security of every user's personal information. This document explains how we handle, store and protect your data in accordance with international standards.
Advanced Data Security
All your personal information is encrypted using SSL/TLS protocols during transmission. Stored data is also protected by a multi-layered security system that is monitored at all times.
Uncompromising Privacy
easy13 does not sell, rent or share users' personal information with third parties for marketing purposes. Your information remains entirely yours.
User Control
You have the right to access, correct and request deletion of your personal data at any time. Contact our support team to submit any data-related requests.
Financial Transaction Security
Your e-wallet account details, banking information and financial data are handled in accordance with financial industry standards. We do not store credit card information in our system.
Transparent Cookie Usage
We use cookies to improve website functionality and the user experience. Our use of cookies is limited, transparent and you can manage them through your browser settings.
Privacy Support 24/7
The easy13 customer service team is ready to assist you with any data privacy queries via live chat and email, in Malay and English.
Document Contents
This Privacy Policy describes how easy13 ("we", "our platform") collects, uses, stores and protects your personal information when you use the easy13.one website and its related services. By registering an account or using our platform, you agree to the terms set out in this policy. Please read carefully before proceeding.
1. Information We Collect
During the registration process, platform use and financial transactions, easy13 may collect the following categories of information:
- Identity Information: Full name, date of birth, identity card number (MyKad) or passport for age and identity verification purposes.
- Contact Information: Email address, mobile phone number and residential address.
- Account Information: Username, password (in encrypted form) and your account preferences.
- Financial Information: Details of payment methods used including Touch 'n Go eWallet, DuitNow, Boost, online banking (FPX) and cryptocurrency wallet information (USDT, BTC, ETH). We do not store full card numbers.
- Usage Data: Gaming activity records, deposit and withdrawal history, session times and interactions with the platform.
- Technical Data: IP address, browser type, operating system, cookie data and device information used to access the platform.
- Communications: Correspondence with our customer support team via live chat or email.
2. How We Use Information
Information collected is used specifically for the following purposes:
Identity and Age Verification
To ensure every user is aged 21 and above and to verify identity in order to meet our international licensing requirements.
Account and Transaction Management
To process deposits, withdrawals and other financial transactions securely through supported payment methods.
Customer Service
To provide 24/7 support via live chat and email in Malay and English to resolve any queries.
Security and Fraud Prevention
To detect suspicious activity, prevent fraud and protect the integrity of the platform and user accounts.
Platform Improvement
To analyse usage patterns in order to improve service quality, website performance and the overall user experience.
Service Communications
To send account-related notifications, policy updates, bonus information and relevant promotions to registered users.
3. Information Sharing
easy13 respects your privacy. We do not sell or rent users' personal information to any third party for commercial purposes. However, we may share information in the following limited circumstances:
- Technology Service Providers: Technical partners who help operate the platform infrastructure, payment processing and security systems. They are bound by strict confidentiality agreements.
- Legal Requirements: When required by law, court order or international regulatory bodies related to easy13's licensing.
- Rights Protection: To protect the rights, property or safety of easy13, its users or the public from any threat.
- Responsible Gambling: Information required to support self-exclusion programmes and responsible account management.
✅ Important Note: Every third party that receives data from us is subject to a binding data protection agreement and is not permitted to use that information outside the agreed scope.
4. Data Storage and Security
The security of your data is our priority. The following technical and organisational measures are in place to protect your personal information:
- 256-bit SSL/TLS encryption for all data transmission between your device and our servers.
- Passwords are stored as hashed values that cannot be decrypted, using advanced cryptographic algorithms.
- Strict internal access controls — only authorised personnel may access users' personal data, and only for legitimate operational purposes.
- Continuous system monitoring to detect any unauthorised access attempts or unusual activity.
- Regular data backups with tested recovery procedures.
Your personal data will be retained for as long as necessary to fulfil the purposes stated in this policy, or for as long as required by legal and licensing obligations. Once the retention period ends, data will be securely deleted or anonymised.
⚠ Although we implement comprehensive security measures, no system can be guaranteed to be completely secure. You are also responsible for keeping your easy13 account password and login information confidential.
User Rights
Right of Access
You may request a copy of the personal information we hold about you at any time.
Right of Correction
Inaccurate or incomplete information can be updated through your account settings or via our support team.
Right of Deletion
You may request deletion of your personal data, subject to applicable legal retention requirements.
Right to Object
You may object to the processing of your data for certain purposes, including marketing communications.
✅ To submit any request relating to the data rights above, please contact the easy13 customer service team via 24/7 live chat or email at [email protected]. We will process your request within a reasonable time.
6. Cookies and Tracking Technologies
easy13 uses cookies and similar technologies to improve the functionality and performance of our platform. The types of cookies used include:
- Essential Cookies: Required for basic website operations, including login sessions and security. Cannot be disabled.
- Performance Cookies: Collect statistical information about how the website is used to help us improve the user experience. All data is collected anonymously.
- Functional Cookies: Save your preferences such as language and display settings to keep your experience consistent.
You can manage or disable cookies through your internet browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the easy13 platform.
7. Child Protection and Age Restrictions
The easy13 platform is intended solely for individuals aged 21 and above. We do not knowingly collect personal information from anyone below this age.
As part of the registration process, we carry out age and identity verification using official documents. If we become aware that information has been provided by someone under the age of 21, the relevant account will be closed and all associated data will be deleted immediately.
⚠ If you are aware that someone under the age of 21 is using this platform, please inform us immediately through our customer support channels.
8. Changes to the Privacy Policy
easy13 reserves the right to update or amend this Privacy Policy from time to time in line with changes to our services, legal requirements or industry standards. Whenever there are significant changes, we will:
- Display the latest version of this policy at easy13.one/dasar-privasi with an updated effective date.
- Send notifications to registered users via email or in-platform messages, where those changes directly affect how we manage your data.
Continued use of the easy13 platform after the effective date of any changes will be considered your acceptance of the updated policy. We encourage you to check this page from time to time to stay informed.
The current version of this document is effective from 1 January 2026. Any earlier versions no longer apply.
9. Contact Us About Privacy
If you have any questions, concerns or requests relating to this Privacy Policy or how we handle your personal information, please contact our team through the following channels:
- Live Chat: 24/7 support is available on the easy13 platform in Bahasa Melayu and English.
- E-mail: [email protected]
Our team will endeavour to acknowledge every enquiry within a reasonable timeframe and provide a thorough response according to the nature of your request.
Join easy13 Today
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